Getting started
Five steps. Then home.
Getting started as a tenant is quick. Your landlord invites you, you set up your account, and your whole tenancy lives in one place.
Accept your landlord's invitation
Your landlord sends an invitation by email or SMS with a unique link to join Kazoku.
Create your account
Your personal details, email and a secure password. Two minutes, tops.
Verify your identity
Your National ID number (or passport for non-citizens), as required by law. We use bank-grade encryption and comply with the Data Protection Act 2019.
Add an emergency contact
Someone we can reach on your behalf if we ever need to.
Review and accept your lease
Check the rent amount, payment dates and duration — then accept to activate your tenancy.
Once you're in
What your portal unlocks.
Easy rent payments
Pay instantly, receipt lands automatically.
Maintenance requests
Report issues and track repairs live.
Lease documents
Your agreement, anytime, anywhere.
Smart reminders
Never miss a payment deadline again.
FAQ
Things tenants ask.
How do I get an invitation?
Your landlord sends you one after they add your unit to Kazoku. Contact your landlord if you have not received it.
Is my personal information secure?
Yes. We use bank-grade encryption and comply with Kenya's Data Protection Act 2019.
Can I pay rent through the app?
Yes — pay directly by M-Pesa, card or bank with instant confirmation and an automatic receipt every time.
What if I have questions during setup?
Our support team is available at info@kazokuproperties.com or through the in-app chat.